What information do I need to provide when sending a general support message?

You should send a general message for anything else other than maintenance issues. This might include questions about paying rent, questions about your lease, questions about renewing your lease, vacating your home, or other issues that require ongoing correspondence.

If you are logged in to the Mynd Resident mobile app, select “Get Help” from the sidebar.  Choose a subject/topic that applies best to your inquiry and then begin your message.  Please include a description and attach any relevant files. Once you submit your support message, a message thread will appear in your home dashboard where you can continue to send updates or upload additional files.

If you’re unable to access the resident app or website, you may email us at residents@mynd.co and simply write a subject line.  Please include your property address along with a description of your issue, and attach any relevant files.