Frequently Asked Questions
Browse our frequently asked Resident questions
Rent & Payment Issues
How do I move out?
How many days advance notice do I need to provide before vacating my apartment?
What should I do if I want to end my lease early, before the lease term is up?
How do I handle the key exchange upon move-out?
If I surrender keys early, will my rent be prorated?
What happens if I do not surrender keys?
If I move out early and surrender keys, do I need to keep utilities on in my name until the end of the lease?
What fees and charges might be applied to my security deposit?
Where can I find more detail on how much repairs might cost?
How long does it take to get my security deposit back?
Can I use the utility concierge service for moving out of our current property and moving into our new one?
Do you show my property before I move out?
What is considered standard wear-and-tear vs damages?
How do I provide my forwarding address?
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